## Monitorfly 60-Day Refund Policy
At Monitorfly, we are confident in the quality of our Pro Plan and are committed to ensuring customer satisfaction. We understand that choosing the right tool for your needs is an important decision, and we want you to be completely satisfied with your purchase. Therefore, we offer a 60-day money-back guarantee on new Pro Plan subscriptions.
**1. Eligibility for Refund**
To be eligible for a refund, the following conditions must be met:
* **Refund request must be made within 60 days of the initial purchase date.** This policy applies to new Pro Plan purchases only. It does not apply to renewals, upgrades, or previously refunded subscriptions.
* **No other discounts or promotions have been applied to the purchase.** If a discount code or special offer was used, the refund amount will be adjusted accordingly.
**2. Refund Process**
To request a refund, please contact our dedicated support team at [support email] with the following information:
* **Your account details:** This includes your email address, username, and the order number associated with your Pro Plan purchase.
* **Reason for refund:** Providing a clear explanation will help us understand your concerns and ensure a timely resolution.
Once your request is received, our support team will review it and process the refund within [number] business days. Refunds will be issued to the original payment method used for the purchase.
**3. Non-Refundable Cases**
We strive to provide exceptional service, but there are certain situations where a refund may not be possible:
* **Misuse or violation of our Terms and Conditions:** This includes, but is not limited to, exceeding usage limits, engaging in activities that violate our Acceptable Use Policy, or engaging in unauthorized access or modification of our system.
* **Abuse of our refund policy:** Multiple refund requests within a short timeframe, or requests for refunds based on false or misleading information, may result in the denial of future refund requests.
We encourage you to thoroughly explore our website and resources to ensure the Pro Plan meets your specific needs before making a purchase. If you have any questions or concerns before or after purchasing, please don't hesitate to reach out to our support team. They are available 24/7 to assist you.?